Accepted Payments -
PayPal - lets you securely make a payment by MasterCard, Visa, Discover, American Express and ACH payments (when you have a PayPal account). You DO NOT need a PayPal account to pay using PayPal.
STRIPE - Stripe is the best way to accept secure payments online. Accepts all major debit and credit cards.
POS (PayPal) - the quick and easy way to pay with credit or debit card, I accept Visa, Master Card, American Express or Discover cards. Only available for existing customers & local pick up orders.
Return & Exchange Policy - Returns are not accepted on personalized orders, unless there is a mistake on my behalf. Due to items being made-to-order and often custom I am not able to issue any refunds due to mistakes made by the buyer - [Ex.] wrong spelling of names or monogram positions, not liking the colors you chose, wrong dates…
Items will be inspected and often photographed on my end before shipment, if there is any damage to the item please contact me and we will go about filing a shipping claim, you must be able to have photographed proof of the damage to the item to be issued a refund
Due to manufacturing from suppliers, coffee mugs, photo slates occasionally come in with small imperfections on them, they will NEVER be sent out with large chips but some spots are out of my control & these marks are not a basis for a refund.**
Please contact me, within 12 hours of receiving items, if there is a problem.
If you have questions, please feel free to message me :)!
If you are satisfied with your order, please consider leaving feedback :)!
How this works...
Invitations – Once I receive the information, pictures (if needed), I will create a digital file for approval or corrections, after corrections have been made, your order will be ready for pickup or shipped within 5 business days.
Personalized Items – I will create a digital file for approval or corrections, after corrections have been made and approved I will cut the file and your order will be ready for pickup or shipping within 3-5 business days…
Typically, turnaround time is 3-5 business days but can take up to 10 business days depending on if an item or supplies need to be ordered before item is shipped or ready for pickup/delivery.